الاثنين، 25 فبراير 2013

Air Canada targets new leisure destinations with low-cost carrier Rouge

The low-cost carrier, coupled with the airline’s new 787 Dreamliners, is expected to have a dramatic impact on the competitiveness of the airline’s fleet.
TORONTO — Air Canada unveiled its new low-cost leisure airline, Rouge, Tuesday with high hopes it will help restore its balance sheet to the black.
But questions remain about how much the new subsidiary airline will add to Air Canada’s bottom line in the years ahead.
It will have a more casual feel to it
Ben Smith, Air Canada’s chief commercial officer, who led the team that developed Rouge, said his goal was to create a new airline geared toward leisure markets in Europe and the Caribbean with a more casual feel than the mainline carrier.

“Right now, you’ll see we have a very professional, formal-type uniform at Air Canada, everything is done in a very professional business-type way, and that’s what our business-class customers are looking for,” Mr. Smith said. “Obviously, [Rouge] is still part of Air Canada as a wholly owned subsidiary. But it will have a more casual feel to it.”

Air Canada renames Tango Plus to Flex fare class

Airlines are hoping to have Flex appeal.
This week, Air Canada renamed its Tango Plus category Flex, saying it better reflects the flexibility and economy value of this category.
But it will continue to use existing names, including Tango, which is the cheapest fare class, and Latitude and Executive, for the premium classes.
Meanwhile, WestJet Airlines, which is moving away from its one-fare pricing structure, is introducing Econo, Flex and Plus this spring.
“We’ve had these names for a number of years. People have gotten used to it,” said Air Canada spokesman Peter Fitzpatrick. “Everybody knows Tango is the cheapest fare.”
Tango was the name of Air Canada’s previous failed effort into a no-frills airline. The company is returning to the discount airline business this summer, with Rouge, which will fly to cities in Europe and the Caribbean. It will offer three classes of service — Tango, Flex and Latitude.
WestJet spokesman Richard Bartrem said Flex is meant to describe what passengers will receive, noting many airlines around the world use Flex to describe a fare-level offering.
The move is part of WestJet’s plan to attract more business travellers, who are willing to pay more, be it for a slightly bigger seat, or for the flexibility to change or cancel flights.
Depending on the fare class, passengers receive different levels of service from Air Canada, anything from advanced seat selection to waiving change fees and even how many frequent flyer points are given.

With more than that, Wong said it’s hard for consumers to boil down differences.
“WestJet’s labels are good, better and best,” he said. “If the concept is if you pay a little more, you get a little more, or hopefully get a lot more, then the name of fare class should reinforce that.”
While Air Canada’s names wouldn’t have been Wong’s first choice, he argues that because they have been in use for so long, changing to something else would have invited confusion.
“Sometimes, even if it’s not perfect, the public is used to it,” he said. “Everybody knows Executive is better than Latitude, which is better than Tango. Flex just makes it clear there’s a distinction between Tango and Tango Plus.”
Wong compared the different fare structures to credit card offerings.
“Regular, gold, platinum and now titanium,” he said, referring to American Express’s super-exclusive Centurion card. “It’s by invitation-only — a $5,000 initiation fee and $2,500 a year.”

Air Georgian and Air Canada announce an airline pilot hiring and training program partnership

Air Georgian and Air Canada have announced the creation of a unique cadet pilot hiring program for high-achieving Canadian youth. The program is designed to encourage young men and women to consider careers in commercial aviation by assisting them with pilot training and offering them a clearer path to rewarding employment opportunities. Candidates must be high school graduates with a strong academic record and have demonstrated leadership ability at school and in their community.

Eligible candidates will be selected by Air Georgian with the assistance of Air Canada. They will then receive two conditional offers of employment: The first offer, from Air Georgian, will be conditional upon successful completion of both a 50-week, student-funded, pilot training program at Flight Safety Academy in Vero Beach, Fla., culminating in obtaining a commercial pilot licence and a multi-engine instrument rating from Flight Safety Academy and Air Georgian-funded training at Flight Safety International in Toronto. The second offer of employment, from Air Canada, is contingent upon successful training and employment as a pilot with Air Georgian for a minimum of four years as well as on meeting certain employment standards at Air Canada.

"We are very excited about our Cadet Program partnership with Air Canada," said Eric Edmondson, president of Air Georgian. "This program will help both Air Georgian and Air Canada attract, train and employ the best and the brightest youth in Canada in a very challenging and rewarding career. This is an innovative program designed to address our need for highly skilled labour, while offering some bright and enthusiastic young Canadians a clear school-to-work transition option. This partnership with Air Canada is the result of a number of years of working closely together transitioning pilots and specifically Captains from their first airline job at Air Georgian into a career position at Air Canada. This partnership represents a single stream of recruitment and retention programs offered under Air Georgian's "One Regional" program. Other streams include a highly successful mentorship program through a partnership with Seneca College, as well as other retention programs."

"Air Canada is pleased to partner with Air Georgian on this innovative program. This program gives high achieving young Canadians an opportunity to develop their skills and find fulfilling careers in the challenging world of commercial aviation," said Captain Rick Allen, senior director of flight operations at Air Canada. "Both carriers will benefit from the ability to attract top talent while customers will gain assurance from the knowledge our pilots are selected from among the best candidates who will receive intensive preparation through the program's carefully-guided training regime with its emphasis on safety."

Flight Safety International was chosen by Air Canada and Air Georgian to provide the initial training because it is the world's leading aviation training company. The Flight Safety Academy at Vero Beach is a world class facility where the instruction and equipment used are second to none.

"We are very confident that the Flight Safety Academy will provide the highest calibre training to our future pilots. Flying conditions are excellent at Vero Beach with clear weather most of the year and their staff is highly professional," said Captain Daniel Bockner, Air Georgian's vice-president, flight operations.

Air Canada CEO says airport fees make airline tickets in Canada more expensive

 
MONTREAL - Air Canada's chief executive took aim at Canadian airport fees Tuesday, likening them to "sin" taxes that add to ticket costs and contribute to driving almost five million Canadians to use U.S. border airports.
"Airport improvement fees, airport rent, security surcharges, navigation fees and the list goes on, all serve to make airline tickets in Canada more expensive," Calin Rovinescu said in a speech to the Metropolitan Montreal Board of Trade.
As a result, Quebec's fastest growing airport is located in Plattsburgh, N.Y., just over an hour by car from Montreal, Rovinescu told his audience. Montreal is served by Pierre Elliott Trudeau International Airport.
Rovinescu said higher taxes and fees in Canada represent about $1 billion more than if his Montreal-based airline operated as a U.S. carrier with the same volume of traffic.
The Canadian Airports Council has estimated that the leak of passengers to U.S. border airports in 2010 meant a loss of $1.1 billion to gross domestic product as well as 9,000 jobs and more than $500 million in employment income.
And Rovinescu noted that the World Economic Forum ranked Canada 125th out of 139 countries for ticket taxes and airport charges in 2011.
Reports by the Senate and the Conference Board of Canada have also found that Canadian fees and taxes are uncompetitive, Rovinescu said in his speech.
Meanwhile, Rovinescu said he was confident that battery problems plaguing the new Boeing 787 Dreamliner will be resolved quickly.
Air Canada (TSX:AC.A) still expects to begin taking delivery of the first of 37 Dreamliners it has ordered starting in 2014.
"The attention that the 787 has received in the past few weeks as a result of a number of technical problems, for me, just reconfirms the wisdom of avoiding the 'first mover' step and waiting to take delivery of a new aircraft model only after the initial problems are fixed."
Currently all 50 of the Dreamliners that Boeing has delivered to airlines so far have been grounded as authorities probe overheating problems with the plane's lithium ion batteries.
In addition to the grounding, Boeing has halted deliveries of new planes until it can address the electrical problems.
The 787 uses composite materials instead of metals and Rovinescu says the aircraft will provide "cost efficiencies" of more than 35 per cent.
Rovinescu also said he expects Air Canada's new low-cost carrier Rouge to eventually grow to up to 50 aircraft.
Rouge will start by taking over some existing routes from Air Canada as well as adding its own new routes to destinations such as Venice and Edinburgh.
Rovinescu said over the next year that Air Canada will hire about 1,100 new employees in different positions across the airline.

Vigneault's squad switches airlines

The Vancouver Canucks have cut ties with Air Canada and signed on with a new airline for their charter travel.
When the Canucks departed the South Terminal at Vancouver International Airport on Thursday afternoon, it was on a plane operated by Kelowna-based Flair Air.
The Canucks made the change after only recently learning that Air Canada had reconfigured most of its Jetz charter fleet during the lockout and only one of the planes would have first-class seating throughout the cabin.
Flair Air operates three Boeing 737-400 aircraft. The aircraft that took the Canucks to Los Angeles on Thursday has a 76-seat VIP (business class) configuration.
Earlier this week, Canuck assistant general manager Laurence Gilman indicated the team was exploring its options with regards to its contract with Air Canada.
"It is a private agreement that our company has executed with Air Canada," Gilman said. "We are in discussion with them about how they will fulfil their obligations to us. At the same time we are exploring our options. That's really all I want to say about it."
Air Canada has refused to comment on the matter. It had charter contracts with all seven Canadian NHL teams, as well a few U.S.-based NHL teams and the NBA's Toronto Raptors.
Air Canada does remain a corporate partner of the Canucks.
MAX MISSING: Centre Maxim Lapierre missed Thursday's practice with what coach Alain Vigneault said was a minor groin issue.
"He tweaked his groin a little bit during the game," Vigneault said Thursday "He'll skate tomorrow morning and they think he'll be fine for (Ducks' game) tomorrow night."
The Canucks start a three-game road trip Friday in Anaheim for the Ducks' home opener. Vigneault said Cory Schneider will start in Anaheim. With games Sunday night in San Jose and Monday in Los Angeles, it is likely that Roberto Luongo will start one of those final two games.
SO LONG SIMON: Alex Burrows is a huge CFL fan and knows how many B.C. Lions fans are feeling about the trade that sent wide receiver Geroy Simon to the Saskatchewan Roughriders.
"I feel bad for the B.C. Lions fans, that's for sure," Burrows said. "I still remember when (former Montreal Alouette) Ben Cahoun left and he only retired. So now that he is going to Saskatchewan it is a big loss. It's tough because he has been so good for many years."
Burrows, meanwhile, seems to be settling in to his new role of second-line centre. After losing his first two faceoffs in Wednesday's 3-2 shootout win over Calgary, Burrows won his final five draws.
"Well, I got some help from my wingers," Burrows said. "I think Jannik (Hansen) won one for me when it was 50-50. It's just about timing and making sure I get in there and battle and be strong. As long as I keep working on it, I think I will be all right."
DUCK CALL: The Ducks head into Friday night's game with a 2-0 record. After beating the Canucks 7-3 in Saturday's opener for both teams, Anaheim went into Calgary and beat the Flames 5-4.
"I saw a team that jumped on the other team's mistake and made them pay," Vigneault said of the Ducks. "Obviously, we need to do a good job against their skill players. Their skill players can find the back of the net; we need to be on top of that and we'll be ready for tomorrow night."
bziemer@vancouversun.com Twitter.com/bradziemer

Call Air Canada, Maybe?

Can there be anything more awkward than a band of flight attendants taking a break from their onboard duties to lip-sync to an over-played pop song? We thought we had heard the last of this song, maybe? But Air Canada has revived the Carly Rae Jepsen hit, Call Me, Maybe?
After some initial cringing for the first 30 seconds, our lips started curling into a cheesy grin. That's the power of the music, we guess. By the end of the song, we looked past the grainy video and bad lip-syncing and actually liked it.
The cabin crews are not the only stars of the video as we do see some shots from ground staff, pilots and even passengers. It all just proves that the folks over at Air Canada truly know how to have a little fun while paying homage to one of their own. We just hope that the inappropriate use of the drink trolly doesn't get anyone in trouble.
http://www.youtube.com/watch?v=go33Roh28BE
 

Global airline profits expected to grow in 2013: IATA

Global aviation is on the runway to earn higher profits from a further increase in passengers in 2013 after demand grew by 5.3 per cent last year and planes flew with near record level of seats filled, an industry association said Thursday.
The International Air Transport Association (IATA) also said cargo demand fell for a second consecutive year, dropping 1.5 per cent amid a weak global economy.
Passenger demand was below the 5.9 per cent increase set in 2011, but above the 20-year average of five per cent, while load factors for the year were near record levels of 79.1 per cent.
"We are entering 2013 with some guarded optimism," stated IATA chief executive Tony Tyler, noting a more stable Eurozone and the U.S. avoiding the so-called fiscal cliff.
Fuel prices are expected to continue rising and GDP growth is forecast at just 2.3 per cent, but improved business confidence should help cargo markets to recover lost ground from 2012.
"2013 will not be a banner year for profitability, but we should see some improvement on 2012," he added.
IATA expects global airline profits will increase to US$8.4 billion this year, from an estimated US$6.7 billion in 2012. However, net profit margins are low at around one per cent.
Canadian carriers Air Canada (TSX:AC.B) and WestJet Airlines (TSX:WJA) are expected to enjoy improved profits, say industry analysts.
Chris Murray of PI Financial says Air Canada's pre-tax operating income (EBITDAR) should surge 48 per cent to $240 million in the fourth quarter. He expects the Montreal-based airline will earn $22 million in fiscal 2012, rising to $172 million in 2013 and $198 million in 2014.
"We expect fiscal 2013 should continue to see ongoing improvements in earnings with strong traffic demand and stable fuel prices," he wrote in a report.
Calgary-based WestJet is expected to see its earnings increase to 43 cents per share in the fourth quarter and $1.75 per share for the year, up from 26 cents and $1.06 per share respectively, said Jacques Kavafian of Toll Cross Securities.
"The big story at WestJet will be 2013 and 2014 with the introduction of premium economy and fare bundling, both initiatives, we expect to make significant earnings contribution," he wrote.
IATA said global demand for international flights grew six per cent in 2012 while domestic travel increased four per cent, both driven mainly by emerging markets.
The Middle East led with 15.4 per cent growth in international passenger traffic, followed by Latin America (8.4 per cent) and Africa (7.5 per cent).
North American carriers reported the slowest international passenger growth of any region at 1.3 per cent, down from 4.1 per cent in 2011. Growth in domestic air travel was strongest in China (9.5 per cent) and Brazil (8.6 per cent), while U.S. traffic expanded 0.8 per cent.
India was weakest, falling 2.1 per cent from 2011.
Airline restructuring, consolidations and a 0.3 per cent decrease in capacity helped North America to deliver the highest load factor of 82 per cent, contributing to an estimated US$2.4 billion profit.
IATA said the slowdown in domestic U.S. traffic reflected subdued economic growth in a market that accounts for about half of all domestic travel.
Tyler said the air cargo industry suffered a "one-two punch" last year.
"World trade declined sharply. And the goods that were traded shifted towards bulk commodities more suited for sea shipping," he said.
The bright spot was development of trade between Asia and Africa, which supported strong growth for airlines based in the Middle East and Africa.
In December, total passenger demand grew 4.2 per cent on a 2.7 increase in capacity. International demand increased by five per cent while domestic demand was up 2.9 per cent.

Air Canada launches regional service with Bombardier Q400s

Air Canada launched its regional service in rival WestJet's backyard on Friday with the introduction of Bombardier Q400 turboprops.
The Montreal-based carrier said the first flights connected Calgary to Fort McMurray, Alta., Regina and Saskatoon. Nine additional routes will be added over the coming months.
Air Canada launched its regional service in rival WestJet's backyard on Friday with the introduction of Bombardier Q400 turboprops.
 

Air Canada also said it plans to increase capacity on key routes in the spring and summer by using larger aircraft, adding flights to "meet strong demand" and roll out additional turboprops to routes in British Columbia, Alberta and the Northwest Territories, stated Marcel Forget, the airline's vice-president of network planning.
Capacity will be added to 18 routes involving Calgary, Edmonton and Vancouver, with some routes seeing a doubling in available seats. Capacity will also grow 24 per cent starting in May between Toronto and Fort McMurray.
The 76-seat Q400 planes will be operated by Jazz Aviation under the Air Canada Express brand and replace 50-seat CRJ100/200 jets.
Calgary-based WestJet was slated to announce in January its own regional service plans using the Q400 turboprops but that has been delayed until sometime in February.
The company reports its quarterly results Feb. 6.
WestJet Encore will initially service either eastern or western routes starting in the second half of 2013, followed nine months later by the other half of the country. It expects to add up to 45 Q400s over five years.
WestJet president Gregg Saretsky has said the service will reduce airfares on regional routes by about half of the full fare.
Air Canada has vowed to respond to lower fares promised by WestJet with its new regional service.
Meanwhile, the airline's low-cost carrier has begun hiring the first 150 flight attendants based in Toronto for the July 1 launch of service to Europe and the Caribbean.
Air Canada Rouge will begin operations with two Boeing 767-300ER and two Airbus A319 aircraft that will be released from Air Canada's mainline fleet. Additional planes will be added as Air Canada starts to take delivery of new Boeing 787 Dreamliner aircraft in 2014, ramping up to 50 planes.
Timing of the Boeing 787 deliveries have been questioned because of a suspected battery problem that has grounded the worldwide fleet.
The discount airline will start with flights from Toronto to Venice, Italy and Edinburgh, Scotland -- two destinations that currently aren't served by Air Canada, and will serve Athens, Greece from Toronto and Montreal.
Air Canada's existing flights to Cuba, the Dominican Republican, Jamaica and Costa Rica will be flown by the discount carrier from Toronto.
On the Toronto Stock Exchange, Air Canada's shares gained three cents to close at $2.47 in Friday trading, while WestJet was up 74 cents or 3.46 per cent, to $22.10.

Air Canada posts $8M profit; reverses Q4 and full-year losses

Air Canada
MONTREAL -- Air Canada is on the runway to achieving its goal of sustained profitability after soaring back into the black in 2012 as it reversed last year's net losses in both the final quarter and full year, the company's chief executive said Thursday.
The country's largest airline earned $131 million last year, a $380-million turnaround from 2011.
In the fourth quarter, net income was $8 million, or three cents per diluted share, reversing a net loss of $60 million, or 22 cents per diluted share, in the same 2011 period.
 
CEO Calin Rovinescu said the results clearly demonstrate that the carrier's plan launched three years ago to stabilize and grow on a sustained basis is working.
"While we have more work to do, Air Canada today is a stronger and more stable airline and we can now fully turn our attention to the future," he said during a conference call.
Operating revenue in the quarter rose to $2.84 billion from just under $2.7 billion.
On an adjusted basis, the airline beat expectations even though it posted a net loss for the quarter of $6 million, or two cents per share. Although a loss, it was still a big improvement on 2011 when it reported an adjusted net loss of $167 million, or 60 cents per share, for the quarter.
For the full year, net income was $131 million, or 45 cents per diluted share, on revenues of $12.1 billion. That compared with a net loss of $249 million, or 92 cents per diluted share, on revenue of $11.6 billion in 2011, which included a $55-million charge related to Aveos.
Full-year adjusted net income from continuing operations was $53 million, or 19 cents per diluted share, compared with a net loss of $122 million, or 44 cents per diluted, share in 2011.
The Montreal-based carrier was expected to post an adjusted loss of 21 cents per share on $2.8 billion of revenues in the quarter, and five cents on $12.1 billion of revenues for the year, according to analysts polled by Thomson Reuters.
"I am proud of the progress we made in Air Canada's ongoing transform in 2012" despite the challenges of labour disruptions in the first half of last year, Rovinescu said.
"We are mindful that we have much to do to achieve our goal of sustained profitability year after year after year but, as today's results show, we're on the right course."
Rovinescu cited strong revenue performance by the airline's international network, especially its routes to Europe and the Pacific.
Air Canada (TSX:AC.B) reported a 2.6 per cent increase in revenue passenger miles to 12.6 billion from 12.1 billion, while available seat miles increased 1.2 per cent to 15.48 billion from 15.29 billion.
The carrier also announced Thursday that it will introduce premium economy class seating when it takes delivery of five Boeing 777s beginning this summer, two more than previously disclosed. The first plane will be used to service the Montreal-to-Paris route beginning in July. Four aircraft will be delivered this year, with fifth arriving in the first quarter of 2014.
The planes will have more seats, while the premium economy cabin will have larger seats, greater leg room, upgraded meals, complementary bar service and priority check-in.
There are no immediate plans to extend the service to its entire fleet as rival WestJet Airlines (TSX:WJA) is doing.
Air Canada said similar configurations will be used on the 37 Boeing 787 Dreamliner planes expected to begin arriving in 2014.
The carrier said it has received no indication from Boeing that delivery of the cost-efficient planes will be delayed despite the battery problems that have grounded the fleet worldwide.
"We believe the 787 is a great airplane and we have complete confidence in the ability, the desire and indeed the imperative for Boeing now, with the support of the FAA and other regulatory bodies in other jurisdictions, to resolve the lithium-ion battery issues quickly and safely," Rovinescu said.
As it takes delivery of widebody planes, Air Canada planes to transfer existing Boeing 767 and Airbus A319s to its new Air Canada Rouge low-cost carrier.
The carrier will begin flying in July with four aircraft, but said Thursday that it will have 32 planes by the end of 2014 and eventually up to 50 aircraft.
"So Air Canada Rouge has the potential to become quite a substantial player in the leisure market where the economics cannot support our mainline network service."
On the Toronto Stock Exchange, Air Canada's shares were down four cents at $2.41 in morning trading Thursday.

Blowing-snow warning for Montreal region; flights cancelled

MONTREAL — A major storm in the U.S. Northeast Friday closed airports, roads, schools and had politicians declaring states of emergency.
Here in Montreal where the force of this storm was less intense, there were many flight cancellations to and from the Eastern Seaboard and Toronto because of the weather.
Environment Canada issued a blowing snow forecast for Montreal and Laval regions with a total snowfall of 10 centimetres expected, along with near zero visibility.
The combination of poor visibility and slippery road conditions meant treacherous road conditions and a rash of vehicle accidents, primarily on highways around the province. There was one fatality.
Highway 10 at Chambly was closed briefly in the morning due to an accident involving five vehicles.
Cars were detoured in the morning off Highway 40 at St. Charles in Vaudreuil because of a jack-knifed truck in the eastbound lanes.
Two cars collided on Highway 112 near Marieville and one woman was critically injured. She died in hospital.
In the Laurentians, numerous cars went off the road but no injuries. “These are what we call pullouts – the car gets towed and off they go,” said Sûreté du Québec spokesperson Gino Paré.
Four cars were involved in two collisions closing Highway 50 near Mirabel. There were accidents on Highway 30 east near St. Constant and Highway 10 hear Ange Gardien.
The lion’s share of the weather disruption was felt to the south. By early afternoon 4,000 flights in and out of the Northeast coast were cancelled.
Maine, Massachusetts and Rhode Island all declared a state of emergency. The governor of Mass. signed a bill banning vehicles on roads past 4 p.m. Friday because of the extreme danger. Boston was expecting up to 60 cm of snow.
New York City, expecting 25 to 35 cm of snow, issued a blizzard warning, to last until 1 p.m. Saturday. Schools across New England were closed. Wind gusts were expected to reach 120 km/hr. in some areas.
Widespread power failures were feared.
Amtrak halted its Northeast train service between Boston and New York City Friday afternoon.
Meanwhile, Ontario braced for what forecasters say could be that province’s worst snowstorm in more than four years, with treacherous driving conditions. The city forecast was for up to 15 cm, while regions as far west as London and as far east as Kingston could see upwards of 30 cm.
Toronto’s Pearson International Airport posted a travel advisory urging passengers to check flight information before heading for the airport, as did Trudeau.
Air Canada announced that it will waive change fees for travellers inconvenienced by the storm.
THE ASSOCIATED PRESS AND THE CANADIAN PRESS CONTRIBUTED TO THIS REPORT.

Air Canada guarantees its website has lowest airfares

Air Canada says if customers who buy tickets on its website find a better deal within 24 hours of booking, they’ll get price difference plus a $50 voucher.
 
Air Canada is promising customers who book tickets on its website that they’ll get the lowest possible fare — guaranteed.
If a passenger finds a better rate at any other Canadian travel website — with the conditions that the flight be at least $5 cheaper, the same flight and same fare class and within 24 hours of making a booking — Air Canada promises a $50 credit toward future travel, plus the difference in price.
Ben Smith, Air Canada’s chief commercial officer, said in a news release that the lowest price guarantee, previously available for flights in North America, now extends to all its flights originating in Canada. That includes Air Canada Express operated by Jazz Aviation and Sky Regional as well as Air Canada Rouge, the discount carrier that launches in July.
“With the proliferation of travel websites the market can be confusing, so to make it easy for customers and give them confidence they are getting the lowest price available online we are expanding our existing North American fare guarantee to cover our entire global network,” Smith said, noting the website must be an accredited Air Canada vendor.
The move is a way to draw customers to Air Canada’s own website, so the company doesn’t need to pay any commissions to other online retailers, said Seth Kaplan of Airline Weekly, a U.S. based industry magazine.
“Airlines love it when people come straight to their site, first,” Kaplan said in an interview, noting that companies can also sell additional services on its website that may not be available on other travel sites.
“It’s a low-risk way to provide some additional assurance to customers that there’s no point in spending time to look for a better deal.”
WestJet says its customers will always find the lowest fares for a WestJet flight on the airline’s website. As well, passengers can change or cancel their flight within 24 hours of booking, without facing the usual $50 change or cancel fee.

Air Canada passengers on two flights stuck on Pearson Airport tarmac for over eight hours

Passengers hoping for a winter getaway wound up in plane-delay prison as two Air Canada flights left them trapped on the tarmac for more than eight hours on Saturday evening.
After the plane on Air Canada flight 1256 to Cancun, Mexico — scheduled to take off at 4:40 p.m. — was de-iced and ready for takeoff from Pearson International Airport, it was re-routed back to the gate “due to a disruptive passenger, which then escalated to two disruptive passengers,” according to the airline’s news release issued hours later.
“Due to the gridlock at Pearson, a gate was not available until 23:50 to deplane the passengers, which by this time, the crew would have exceeded their mandated duty times.” The flight eventually took off at 11:40 a.m. Sunday.
A separate Lufthansa flight was evacuated after smoke was spotted coming out of it while at the de-icing station. Air Canada’s news release said there were mechanical problems with its vehicle initially; “Once that was resolved, the flight was further delayed due to the snow situation at Pearson, and this was exacerbated by the Lufthansa aircraft incident at the central de-icing facility.”
Lily Hope, a 19-year-old University of Western Ontario student, boarded flight 1256 and ended up sleeping at Pearson overnight. “We’re really pissed off because we’re missing our vacation,” said Hope, one of at least 30 students on board.
After five hours of waiting, the flight was finally ready for takeoff when a family on the plane voiced concerns that the aircraft was unsafe and wanted to leave the plane — and the journey came to a halt once again. Passenger Stephanie Matteis said she felt Air Canada staff “completely vilified” the passenger — a French man travelling with his wife and children: “The pilot announced to all passengers if it wasn’t for this one passenger we would all be on our way to Cancun.”
“They really gave us no information about what was happening,” said Hope.
“We all had to stop because of one family,” said Hope. “And then we waited another three hours to get back to a terminal because there were none open for us.”
Matteis said flight staff debated whether or not to have the passenger escorted from the plane by police. After Matteis asked the head flight attendant why police were being involved she was issued a written warning for being unruly.
Travellers complained that they were given no food throughout the entire eight-hour wait. Orange juice and water were eventually served at the six-hour mark. “The crew fed business class. Nothing was offered to the rest of the passengers,” Matteis said.
At around 12:30 a.m., Sunday, the pilot on Hope’s plane instructed passengers to de-board the aircraft. Customers who complained to Air Canada agents were told they would not receive any compensation such as accommodation.
Passengers on Air Canada flight 1844 to Cozumel, Mexico had experienced a similar plight, finding themselves stuck in their seats for eight and a half hours before leaving at midnight.
“We’ve had a tiny glass of water offered twice over the past eight hours, and that’s it,” said 18-year-old Megan Hoegler, a Ryerson student. “I actually cried over the phone to my mom earlier because I’m so hungry.”
Christina Tuetenberg, a 20-year-old University of Waterloo student, said flight attendants made little to no effort to explain to protracted delay to passengers.
“We just keep waiting in the de-icing lineup and then running out of fuel from waiting,” she said. “This has ruined my spring break.”
On Sunday, travellers at Pearson once again experienced dozens of cancelled and delayed flights — sometimes more than six hours — after an overnight snowfall.
With files from Russell Piffer and Erica Rae Chong

Do airline passengers need more protection from delays?

In 2012, the U.S. reported 42 incidents of tarmac delays exceeding three hours, for domestic flights, compared with 50 in 2011. By contrast, for the 12-month period, before the new rules were brought in, there were 693 cases – of which 105 lasted more than four hours.
 
Imagine rushing to the airport, getting through security checkpoints and finally boarding the airplane.
The aircraft door closes, and then you sit and wait and wait, in some cases for hours on the tarmac.
Admittedly, bad weather can wreak havoc, but recent incidents have prompted calls for enhanced protections, a passenger bill of rights.
The Feb. 8 snowstorm that hit southern Ontario, coupled with a computer malfunction of the de-icing system at Pearson airport, created significant delays for passengers.
Sunwing travellers headed to a vacation in Panama and Costa Rica faced a 16-hour delay, including 13 hours on the tarmac. Over the weekend, passengers on two separate Air Canada flights, bound for Mexico, faced waits of more than eight hours.
“Can you imagine a mom with a 3-year-old? Or diabetic senior? Or someone who has panic attacks,” said NDP transport critic Olivia Chow. “You feel like a prisoner on the tarmac.
“It’s preventable. Let them off the plane and then board them again,” she said.
In 2010, the United States implemented new regulations that include threats of hefty fines – up to $27,500 per passenger – for extended tarmac delays.
Airlines operating domestic flights must return planes to the gate or allow passengers a way of getting off after three hours. The rule was extended in August 2011 to apply to international flights, but delays are capped at four hours.
Exceptions to the time limits include safety, security or air traffic control-related issues.
“Weather conditions could affect one of more of those rules,” said Bill Mosley, a U.S. Department of Transportation spokesman. “When we investigate, we would take things into consideration to determine if the airline violated our rules.
“We don’t fine every airline that has a long tarmac delay. We know there are things that can happen that are out of the airline’s control.”


The NDP has introduced private members’ bills to bring in more protection for airline passengers. One earlier attempt failed, but another bill is about to get second reading next month, Chow said.
“I believe the airline would be more a lot of hesitant to treat passengers with disrespect if they believe they would have to compensate passengers,” she said.

Lebel also pointed to his government’s action to inform and empower travellers with Flight Rights Canada, which was introduced in 2008.
It is a statement of principles as well as a code of conduct for Canada’s airlines. It includes the right for passengers to take the flight they paid for, and if it is overbooked or cancelled, the airline must find the passenger a seat on another flight, or refund the unused portion of the ticket.
If a passenger is already on the aircraft when a delay occurs, the airline will offer drinks and snacks if it is safe, practical and timely to do so. If the delay exceeds 90 minutes and circumstances permit, the airline will offer passengers the option of disembarking.
However, Flight Rights Canada also clearly states airlines cannot be held responsible for inclement weather or the actions of third parties including airport authorities, air traffic control, security agencies or customs and immigration officials.
The National Airlines Council of Canada, which represents Canada’s largest carriers, said consumer protection is important to its members.
“Our members operate approximately 1,800 flights a day – or 657,000 annually,” said director Marc-André O’Rourke. “This massive undertaking occurs every day despite the best that Canada’s climate can throw at us.
“Inevitably, when dealing with that volume of passenger traffic, there are going to be instances where passenger inconvenience is bound to occur,” he said, noting if there are issues, passengers can complain to individual airlines as well as the Canadian Transportation Agency.

Air Canada, Lufthansa, United tie-up likely to win EU approval: source

Lufthansa, Air Canada and United are all members of the Star Alliance of airlines, the biggest such marketing group with 27 members accounting for a quarter of global airline capacity.
 
BRUSSELS — Lufthansa, United Airlines and Air Canada are set to win approval from the European Union’s competition regulator for their transatlantic tie-up with their offer to give up airport slots, a person familiar with the matter said on Wednesday.
The three airlines last year proposed giving up landing and take-off slots at Frankfurt and New York’s airports following a three-year investigation by the European Commission into their revenue-sharing, pricing and capacity pacts.
The EU antitrust authority sought feedback from rivals and third parties in December last year.

Air Canada, Lufthansa, United tie-up likely to win EU approval: source

Lufthansa, Air Canada and United are all members of the Star Alliance of airlines, the biggest such marketing group with 27 members accounting for a quarter of global airline capacity.
 
BRUSSELS — Lufthansa, United Airlines and Air Canada are set to win approval from the European Union’s competition regulator for their transatlantic tie-up with their offer to give up airport slots, a person familiar with the matter said on Wednesday.
The three airlines last year proposed giving up landing and take-off slots at Frankfurt and New York’s airports following a three-year investigation by the European Commission into their revenue-sharing, pricing and capacity pacts.
The EU antitrust authority sought feedback from rivals and third parties in December last year.

Air Canada passengers on two flights stuck on Pearson Airport tarmac for over eight hours

Passengers hoping for a winter getaway wound up in plane-delay prison as two Air Canada flights left them trapped on the tarmac for more than eight hours on Saturday evening.
After the plane on Air Canada flight 1256 to Cancun, Mexico — scheduled to take off at 4:40 p.m. — was de-iced and ready for takeoff from Pearson International Airport, it was re-routed back to the gate “due to a disruptive passenger, which then escalated to two disruptive passengers,” according to the airline’s news release issued hours later.
“Due to the gridlock at Pearson, a gate was not available until 23:50 to deplane the passengers, which by this time, the crew would have exceeded their mandated duty times.” The flight eventually took off at 11:40 a.m. Sunday.
A separate Lufthansa flight was evacuated after smoke was spotted coming out of it while at the de-icing station. Air Canada’s news release said there were mechanical problems with its vehicle initially; “Once that was resolved, the flight was further delayed due to the snow situation at Pearson, and this was exacerbated by the Lufthansa aircraft incident at the central de-icing facility.”
Lily Hope, a 19-year-old University of Western Ontario student, boarded flight 1256 and ended up sleeping at Pearson overnight. “We’re really pissed off because we’re missing our vacation,” said Hope, one of at least 30 students on board.
After five hours of waiting, the flight was finally ready for takeoff when a family on the plane voiced concerns that the aircraft was unsafe and wanted to leave the plane — and the journey came to a halt once again. Passenger Stephanie Matteis said she felt Air Canada staff “completely vilified” the passenger — a French man travelling with his wife and children: “The pilot announced to all passengers if it wasn’t for this one passenger we would all be on our way to Cancun.”
“They really gave us no information about what was happening,” said Hope.
“We all had to stop because of one family,” said Hope. “And then we waited another three hours to get back to a terminal because there were none open for us.”
Matteis said flight staff debated whether or not to have the passenger escorted from the plane by police. After Matteis asked the head flight attendant why police were being involved she was issued a written warning for being unruly.
Travellers complained that they were given no food throughout the entire eight-hour wait. Orange juice and water were eventually served at the six-hour mark. “The crew fed business class. Nothing was offered to the rest of the passengers,” Matteis said.
At around 12:30 a.m., Sunday, the pilot on Hope’s plane instructed passengers to de-board the aircraft. Customers who complained to Air Canada agents were told they would not receive any compensation such as accommodation.
Passengers on Air Canada flight 1844 to Cozumel, Mexico had experienced a similar plight, finding themselves stuck in their seats for eight and a half hours before leaving at midnight.
“We’ve had a tiny glass of water offered twice over the past eight hours, and that’s it,” said 18-year-old Megan Hoegler, a Ryerson student. “I actually cried over the phone to my mom earlier because I’m so hungry.”
Christina Tuetenberg, a 20-year-old University of Waterloo student, said flight attendants made little to no effort to explain to protracted delay to passengers.
“We just keep waiting in the de-icing lineup and then running out of fuel from waiting,” she said. “This has ruined my spring break.”
On Sunday, travellers at Pearson once again experienced dozens of cancelled and delayed flights — sometimes more than six hours — after an overnight snowfall.

Air Canada to appeal Quebec court ruling on Aveos

 
Air Canada will appeal a Quebec court ruling that says it has to keep its heavy maintenance operations in Montreal open.
On Monday, the Quebec Superior Court sided with the Quebec government's contention that Air Canada was obligated to keep their maintenance facilities in Quebec open.
Last March, Air Canada subcontractor Aveos Fleet Performance Inc. went out of business, putting 2,600 people out of work in Manitoba, Ontario and Quebec in the process.
The court heard that Air Canada paid Aveos $450 million to do work in 2011 alone, but that the company faced growing problems after the airline began to pull back the volume of repair work.
Quebec's former Liberal government launched a lawsuit against the airline last April following the closure of Aveos, whose bankruptcy resulted in 2,600 employees losing their jobs, including 1,800 in Montreal. As many as 600 lost their jobs in Manitoba, and a further 200 in Mississauga, Ont.

Legal fight

A spokesperson for Air Canada tells CBC News it plans to appeal the ruling, but had no additional comment.
Aveos had announced plans to liquidate its assets under the Companies Creditors' Arrangement Act on March 20, citing a decline in business from Air Canada. Various parts of Aveos have since been sold off to businesses in Canada and abroad.
"The court concludes that Air Canada doesn't respect the law put in place when it privatized in 1988," Justice Martin Castonguay wrote. He said Parliament couldn't have envisioned 25 years ago that the carrier would let go highly specialized jobs in Canada, only to create the same specialized jobs abroad.
After Aveos closed, Air Canada gave American company AAR a five-year renewable contract to maintain its airplanes in a specially built facility in Duluth, Minn., that employs 350 workers.
"If Air Canada wants to modify its business plan so significantly, it must be supported by a legislative change," Castonguay added.
Quebec's former government argued that a federal law passed in 1988 required the airline to maintain those aircraft overhaul functions in Canada even though it obtained contrary legal advice from the federal Justice Department.
Montreal-based Air Canada had argued that it respected the law by conducting aircraft maintenance at its three Canadian facilities. It also told the court that the Quebec and Manitoba governments have no jurisdiction because aviation is a federal matter.
It frequently cited a ruling by Ontario Superior Court Justice Frank Newbould that concluded the carrier met the act's requirements by having its own overhaul and maintenance operations.
Quebec said the closure of Aveos caused the loss of 1,785 jobs and $18.5 million of taxes, while Manitoba claimed nearly 600 jobs lost and $5.5 million of taxes.

No federal intervention

In the House of Commons, the federal government reiterated that it had no power to save Aveos jobs.
"Air Canada is a private company in the same way (as) Aveos," Transportation Minister Denis Lebel said during Question Period on Monday
"We presented a legal opinion which confirms that Air Canada respect the laws and we will let the Air Canada people take their business decisions."

Visa Debit takes flight with Air Canada

We’re happy to announce that we now accept Visa Debit as a form of payment when you purchase your tickets online or through Air Canada Reservations.
As a Visa Debit client, you can now enjoy the convenience of paying for your air travel directly from your bank account. And you probably already know that all your purchases are backed by Visa’s layered approach to security.
In adopting this safe and convenient payment option, our aim is to provide you with greater payment choice and flexibility when it comes time to take to the skies.

Frequently asked questions
We’ve provided answers to some of the questions you’re most likely to have about paying with Visa Debit.

Discover the 2013 Air Canada Top Tier Program

Air Canada is planning changes for the 2013 Top Tier Program. As the program includes the introduction of new tier levels and the realignment of some benefits, we are announcing the key benefit changes a year in advance.
The 2013 Top Tier Program, which will feature two new tier levels, has been redesigned to better recognize and reward our customers. It also aligns our program with industry leaders and ensures that the Air Canada Top Tier Program remains highly competitive internationally. Learn more about the 2013 Top Tier Program, including the qualification criteria by tier and the associated key benefits.
Note that these changes apply to the 2013 Top Tier benefit year beginning March 1, 2013, and therefore do not affect the 2012 Air Canada Top Tier Program currently in effect. Learn more about the 2012 Top Tier Program.
To keep you updated on the latest news on the 2013 Top Tier Program, we encourage you to bookmark aircanada.com/toptier2013 and to follow us on Twitter @ACTopTier.

New 'Add to calendar' feature

Now, when you book a flight on aircanada.com, you can add your itinerary and booking details to your favourite calendar software. Our system is compatible with the following applications:
  • Google Calendar
  • Yahoo! Calendar
  • Windows Live Calendar
  • Microsoft Outlook
  • iCal
  • And any other calendar which supports .ics files
You'll find the 'Add to calendar' link:
  • On the flight confirmation page: this allows you to add your itinerary details to your calendar as soon as you complete your booking.
  • Within the 'Manage my Bookings' tab: use this option to add an existing booking to your calendar.
Just remember that, if you decide to make changes to your booking after it's been added to your calendar, you'll need to remove the old entry from your personal planner, then use the 'Add to calendar' feature in the 'Manage My Bookings' tab to create an updated calendar event.

Priority Security Lane at LaGuardia

Effective immediately, Air Canada customers booked in Executive Class and Super Elite/Elite members departing New York La Guardia Airport (LGA) can take advantage of a dedicated Priority Security Lane. The Lane is available at all times when the security check-point is open and can be accessed by simply presenting a valid boarding pass or Top Tier card.

Clear the border faster at Montreal-Trudeau

If you have a valid Canadian passport or permanent resident card, you now have the option of using an Automated Border Clearance kiosk to clear the border when returning to Canada through Montreal-Trudeau airport (YUL).
The self serve kiosks are easy to use and involve no registration process or fee. And one person can make a declaration for up to four people provided everyone lives at the same address.
The Automated Border Clearance kiosks are also currently in use at Vancouver International Airport and will be made available at other Canadian international airports in the future.


Visit the Canadian Border Services Agency website for more information.

Greater flexibility for our customers

We've expanded the online options that are available to our Air Canada customers.
Now, even if you booked your flight with Air Canada Reservations, on your Mobile device, at the airport, or using our Flight Pass option, you can go to the Manage My Bookings tab at the top of any of our pages to retrieve your booking and:
And remember that, regardless of where you booked your Air Canada flight, you can use the Manage My Bookings tab at any time to:
More flexibility, more options, greater convenience all around.

Travelling on Air Canada and Air North just got easier

August 9, 2012 - Starting today, travel is more convenient when connecting between a domestic Air Canada flight and Air North, Yukon’s Airline. You can now have your luggage transferred through to your final Canadian destination, meaning your bags will be automatically transferred between your Air Canada and Air North flights without requirement to pick-up and re-check bags between carriers.
We are pleased to work together with Air North to make the travel experience more convenient for our joint customers.
For even more convenience, we invite Air North customers connecting to and from Air Canada flights to use our mobile services and our free iPhone or Blackberry apps to check-in for their Air Canada flights, obtain electronic boarding cards, track flight information directly via their mobile device or e-mail all in real time, purchase additional services, receive any itinerary changes and much more.

Self-service check-in kiosks now available at Chicago O'Hare

September 13, 2012
Eligible customers departing from Chicago O'Hare (ORD) on Air Canada-operated flights can now take advantage of our Self-Service Check-in Kiosks to:
The kiosks are conveniently located in front of the Air Canada check-in counters in Terminal 2, and are available in addition to web and mobile check-in.

New Maple Leaf Lounge opens at New York - LaGuardia Airport

September 27, 2012
On September 24, 2012, Air Canada opened a new interim Maple Leaf Lounge in the Central Terminal Building at LaGuardia International Airport (LGA). The 325-square metre (3,500 sq. ft.) lounge is located above the security checkpoint in Concourse A, near Air Canada’s departure gates.
Please note that our new lounge environment is a temporary one. In the coming months as part of our on-going improvements at LaGuardia Airport, a new design and enhanced amenities for the lounge will be unveiled at a grand re-opening.
We look forward to welcoming you at our new Maple Leaf Lounge location where you can enjoy complimentary light snacks and variety of beverages, making your wait before or between flights as pleasurable and comfortable as possible.
Learn more about our Maple Leaf Lounges.

Important notice about e-mail scam

December 4, 2012
There is currently an email phishing scam aimed at obtaining personal information from Canadians.
If you receive an email that claims to come from Air Canada or Aeroplan and you believe it to be fraudulent, do not respond and do not click on any links or open attachments contained within the email.
Report suspicious email scams to the RCMP Canadian Anti-Fraud Call Centre 1-888-495-8501 and/or send an email to them at: info@phonebusters.com .
If you delete the email without clicking on any links, there is absolutely no risk to your Aeroplan account. However, if you clicked on the link and provided your Aeroplan password or other personal information, notify Aeroplan immediately by calling: 1-800-361-5373.
The RCMP offers additional useful information on phishing and email fraud, and we've provided answers to some of the most frequently asked questions.

Introducing Tango fares to several international destinations

Effective October 16, 2012, Tango fares will be introduced for travel to several international destinations, including Europe, Israel, Asia, Australia and South America, as well as to destinations served by our codeshare or interline partners.
As we introduce these fares, Air Canada will be rebooking customers who booked their flight before October 16, 2012, in order for their reservation to remain eligible for eUpgrades and Aeroplan mileage accrual.

Air Canada Altitude – updates and qualification

March 1, 2013 will mark the much anticipated launch of Air Canada Altitude, the new name for the Air Canada Top Tier Program.
Offering a wide range of priority travel services, lounge access, and upgrades to make travel as comfortable and seamless as possible, and featuring the introduction of two new status levels, Air Canada Altitude will allow us to better recognize and reward our most frequent flyers.
Altitude Qualifying Miles and Segments
With the arrival of Altitude, we're also renaming our current Status Miles and Status Flight Segments:
  • Status Miles become Altitude Qualifying Miles (AQM)
  • Status Flight Segments become Altitude Qualifying Segments (AQS)
The AQM and AQS you earn between January 1 and December 31, 2013 on eligible flights operated by Air Canada, Air Canada Express, Air Canada rouge and Star Alliance member airlines will allow you to reach Altitude status in 2014.
And just like Status Miles today, Altitude Qualifying Miles are also Aeroplan Miles which you can redeem for exciting Aeroplan Rewards.

Air Canada introduces Q400 service in Western Canada

February 1, 2013
We’re introducing new, ultra-quiet regional aircraft for customers in Alberta and Saskatchewan. You can now experience the Bombardier Q400 Next Generation aircraft featuring all-leather seats, spacious overhead bins and comfortable 31-inch legroom when flying on Air Canada Express flights operated by Jazz Aviation LP between:
  • Calgary and Fort McMurray,
  • Calgary and Saskatoon and
  • Calgary and Regina.
And this spring, you’ll see this newest aircraft on even more Air Canada Express flights headed to and from British-Columbia, Alberta and the Northwest Territories!
All of Air Canada’s flights are scheduled to enable convenient, point-to-point, same-day business travel, as well as convenient and easy connections to our extensive domestic, U.S. and international network from Calgary, Edmonton and Vancouver.
For the most choice, make Air Canada your first choice.